Privacy Policy

This Privacy Policy describes how Match.D (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.shopmatchd.com.au (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to users of the Services, including customers, website visitors, or any other individuals whose information we collect. Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on the Site, with the "Last Updated" date revised accordingly.

How We Collect and Use Your Personal Information

To provide our services, we collect personal information through various sources. The type of information we collect depends on how you interact with us. In addition to the specific uses below, we may use your information to communicate with you, improve our Services, comply with legal obligations, enforce terms of service, and protect our rights and those of our users.

Personal Information

We Collect Information You Provide Directly:

  • Contact Details: Name, address, phone number, and email.

  • Order Information: Billing and shipping addresses, payment confirmation, email, and phone number.

  • Account Information: Username, password, and security details.

  • Customer Support: Any information included in communications with us.

Some features may require you to provide certain information. Choosing not to provide this information may limit access to certain services.

Information We Collect Automatically:

We automatically collect Usage Data through cookies and similar technologies, which may include: Device and browser details, network connection details, IP address and interaction data

Information from Third Parties:

We may obtain information from vendors and service providers such as: payment processors (e.g., bank details, credit card information), platforms supporting our site, such as Squarespace, third-party analytics and marketing partners.

Any information obtained from third parties is treated under this Privacy Policy.

How We Use Your Personal Information

  • Providing Services: Processing payments, fulfilling orders, shipping, handling returns, and maintaining accounts.

  • Marketing & Advertising: Sending promotions via email, SMS, or other methods, and personalising advertising.

  • Security & Fraud Prevention: Detecting and preventing fraudulent or malicious activity.

  • Customer Support & Improvement: Providing customer assistance and improving our Services.

Cookies

We use cookies to enhance your experience, analyse user interactions, and support our Services. You can manage your cookie settings through your browser, though disabling cookies may impact functionality.

Sharing Personal Information

We may share your information with:

  • Service providers (e.g., IT support, payment processing, shipping, and analytics)

  • Marketing partners for advertising purposes

  • Affiliates within our business group

  • Legal authorities if required by law

We do not sell or share sensitive personal information without your consent.

User-Generated Content

Any content you post publicly on our Site (e.g., product reviews) may be viewed by others. We are not responsible for third-party access to this information.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their content, privacy policies, or security practices.

Children's Data

Our Services are not intended for children. If we learn that we have collected personal information from a child, we will take steps to delete it.

Security & Data Retention

We implement security measures to protect your information, but no system is completely secure. We retain personal data as needed to fulfil our services, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have rights including:

  • Access: Request a copy of your personal data.

  • Deletion: Request that we delete your data.

  • Correction: Request corrections to inaccurate data.

  • Opt-Out: Unsubscribe from marketing communications.

  • Data Portability: Request a copy of your data in a portable format.

To exercise your rights, contact us using the details below.

Complaints

If you have concerns about our data practices, contact us. If unsatisfied with our response, you may escalate your complaint to a relevant data protection authority.

International Users

Your data may be processed outside your country. We use approved mechanisms to ensure adequate data protection for international transfers.

Contact

For questions about this Privacy Policy, please contact us at hello@shopmatchd.com.au.